01. Practices struggle to attract new patients and retain existing patients when the appointment-booking experience is not satisfactory.
Capture more office visits for both new and established patients.
With SmartAppointment’s new technology, optimize your schedule and make the most of your staff’s time by scheduling appointments instantly using our mobile app or website
Avoid long wait times on the phone Reduce call volume to your practice, thus reducing hold times for patients Rest assured that the patient you are seeing has an active and valid health insurance Avoid seeing patients with the insurance plans that you don’t participate with.
02.Most calls received by front-office staff are appointment-related, creating long hold times and tying up staff time dealing with scheduling issues, thereby requiring more staff to keep up with call volume, increasing overhead costs.
Decrease practice overhead. With Smart Appointment, patients can quickly and easily book appointments online, with instant insurance verification. Smart appointment algorithm will block any appointment request from a patient if there is a mismatch between patients health insurance and the plans that doctor accepts requiring less interaction with office staff.
Reduce call volume of appointment-related questions by instantly verifying patient’s insurance information Optimize staff time to focus on more complex issues such as prescription refills and test results - which tend to have a greater impact on patient satisfaction. Reduce the need to hire extra staff due to large call volume
03.About half of all patients referred to a specialist will not see that specialist due to long wait times, ineffective communications, and confusion around insurance eligibility.
Streamline the specialist referral process. With SmartAppointment, instantly schedule your patient for a follow-up appointment with an in-network specialist, driving 100% retention and adherence to care plans. Create a hassle-free experience for your patient, reducing wait times to see a specialist and guaranteeing appointment is made before the patient leaves your office.
Close gaps in care and improve patient outcomes by ensuring conditions don’t go untreated due to long wait times and miscommunications.